For which vacation deficiencies will I receive compensation?

Arrival and departure, program, meals and hotel facilities. For example, if promised excursions do not take place. Or a buffet that was advertised as "extensive" and only contains two dishes on site. It is important that you report these shortcomings to your tour operator on site and give them the opportunity to rectify them. If this does not happen, you can submit your claims in writing no later than one month after the end of your trip. Describe the defect as best you can. If possible, include dates, photos, exact times and witnesses.

What rights apply to aircraft noise in the hotel?

If the hotel is overflown by several airplanes every day, you should make a note of the flight times. This will provide you with concrete information for the tour operator. There are several judgments that have awarded vacation compensation by reducing the travel price by up to 20 percent due to aircraft noise.

The hotel is a building site - what can I claim?

If you have to spend your vacation on a construction site, you can reduce the price of your holiday. The amount depends on how extensive the work is. The courts have ruled a reduction of up to 66 percent. Contact the tour operator with a list of the defects.

Will I receive vacation compensation for a delayed flight?

According to the EU Passenger Rights Regulation, airlines must make refunds depending on the distance traveled and the delay - this applies to European airlines and flights departing from airports within the EU. For example, 250 to 600 euros can be refunded for delays of two hours or more. By the way: The claim applies to cash. You do not have to accept a flight voucher.