What is the best way to proceed if new goods are broken?

Contact the retailer immediately and return the purchase. You can then choose between a repair and a replacement product. However, the retailer does not have to refund any money.

What can I do if the tradesmen mess up?

If a service is not as desired when you accept it, set a deadline in writing for the company to repair the damage - 14 days. If defects are not rectified within this period, you can hire another company - at the expense of the botched work. Important: Always take photos as proof.

What happens if the hairdresser cuts your hair?

If the hair is cut or discolored, the hairdresser must make improvements. Do you no longer want him to cut your hair? Then he will have to pay someone else. In the worst case, for example if your hairdresser doses the color incorrectly and you get a rash, you can claim compensation.

The food doesn't taste good in the restaurant - what now?

If the pasta is oversalted, the pizza is burnt or the soup is too cold, you can ask for a new portion. If it doesn't taste good either, you don't have to pay. But of course you can't eat everything first and then complain. That looks untrustworthy.

The event is canceled - what am I entitled to?

Contact the ticket service or the organizer directly. You have to pay back the money - you do not have to accept tickets for a new date. If the organizer does not want to pay, set a deadline for reimbursement in writing. If there is still no money, a reminder notice will help.

What do I do if the hotel room is faulty?

Complain to reception immediately while you are still on vacation and ask for a new room. Also call your tour operator and tell them about the defects, preferably also take photos. When you are back home, contact the tour operator again and ask for your money back. The amount is individual, examples can be found online at www.reisemangel.de

Goods are delivered late - which regulation applies?

If an agreed deadline is not met, set the retailer a deadline in writing and declare that you will otherwise withdraw from the purchase contract. If he does not deliver, you do not have to pay. If you now have to buy the goods elsewhere at a higher price, you can even claim compensation.

Your rights in the event of medical errors

If, for example, your dentist has fitted a crown incorrectly, he must have a new one made. If the error is more serious, another dentist may make improvements. You can also claim damages and compensation for pain and suffering: out of court via an expert opinion from the Medical Review Board (MDK) or with a lawyer in civil court. Important: In the case of minor errors, you must be able to prove that the doctor is to blame for your complaints. You should therefore exercise your right to inspect the treatment documents. Make copies and keep the documents.