Try on yes, wear no
Many consumers interpret their right of withdrawal very generously. According to a survey by the Händlerbund, one in five returns in the textile sector are returned "worn, soiled or without a label". But what is actually allowed? The rule of thumb is: you may only inspect the goods to the same extent as you would in the store.

Shoes: don't walk a lot
Shoes are a tricky subject, as women like to buy more of them. Tip: Try on shoes purchased online on carpet. Otherwise, walking on parquet flooring can easily cause scratches on the soles and reduce your right of return. If the resale value of the goods decreases for the retailer, they may charge you the difference. Although retailers are often accommodating, you should not go too far, as this will lead to higher prices in the long term.

Testing is allowed
Surprisingly, the courts approve of test lying on a mattress bought online - after all, this is also possible when buying in a store. Unfortunately, this is often somewhat cumbersome in practice, as mattresses are usually delivered vacuum-packed. So if you test the mattress and then want to send it back, you initially have a packaging problem. Tip: At least leave the foil on the mattress for testing and clarify any return with the supplier in writing before you buy, this can save you trouble afterwards.

Do not use tools
You must not use the tools you have ordered or install spare parts, as this usually leaves traces of use. Both lead to the loss of the right of withdrawal. Incidentally, the same applies to unsealed hygiene products.

Only switch on appliances
... and do not test every function. As a customer, do not test more than would be possible in the store. Example: You can switch on a television to see the quality of the picture. With a fully automatic coffee machine, however, the most you can do is click through the menu. If you let coffee run through the machine, you will have to reckon with a significant reduction in value when you return it.